Every piece of information you share with QQ99 is handled with the utmost care. This page explains — in plain language — what data we collect, why we collect it, how it is used, and what rights you have.
The key pillars of privacy protection at QQ99
Every transaction and personal detail you share is protected by bank-grade 256-bit SSL encryption. There is no way for anyone outside to read it.
Bank-Grade SecurityQQ99 never sells or shares your name, mobile number, or transaction details with any advertiser or third party — not ever.
Zero SharingYour data is stored on encrypted servers. Regular security audits are conducted to prevent any unauthorised access.
Encrypted storageQQ99 complies with GDPR, the international data protection standard. You have full control over your personal data.
International StandardsOnly the information necessary to provide our services is collected. No excessive or unnecessary data is requested.
Minimal CollectionIndependent cybersecurity experts regularly audit QQ99's systems. Any vulnerabilities identified are addressed immediately.
Regular AuditsWelcome to QQ99. We understand that sharing personal information online raises real questions — what's being collected, why, and where it goes. This privacy policy is our attempt to answer all of that clearly and directly.
QQ99 places the highest importance on the privacy of users in Bangladesh. By using our platform, you are considered to have agreed to this policy — so it's worth reading through once, and if anything is unclear, feel free to ask at the help center.
QQ99 collects two types of information — what you provide directly and what is automatically generated while you use the platform.
| Data Type | Why it is collected | Category |
|---|---|---|
| Name & mobile number | Account Creation & Identity Verification | Identity |
| Date of birth | Age Verification — Confirming 18+ | Verification |
| NID / Passport | KYC & Anti-Money Laundering | Legal |
| Payment number | Deposit & withdrawal process | Payment |
| IP address | Security & Fraud Prevention | Security |
| Usage history | Platform Improvement & Personalisation | Improvement |
QQ99 collects information in three ways. First, directly — when you register, submit KYC, or contact support. Second, automatically as you use the platform — via cookies and log files. Third, transaction confirmation data from payment gateways such as bKash or Nagad.
We will never call you or message you outside the app asking for your password or OTP. If anyone claims to be from QQ99 and requests this, it is a fraud attempt.
QQ99 uses your information only for specific, defined purposes. It is never used for anything beyond that.
QQ99 does not sell your information to advertisers, data brokers, or any third parties. However, there are limited circumstances in which information may need to be shared:
Any third party working with QQ99 is required to comply with strict confidentiality agreements. They are not permitted to use your information for any other purpose.
QQ99's website and app use cookies — small files stored on your device that help remember your login status, save your preferences, and improve the platform experience.
You can disable cookies from your browser settings, though some features may not work properly if you do. To manage cookie settings within the app, go to the Settings menu.
QQ99 uses world-class technology to keep your data secure. It's not just encryption — the entire infrastructure has been built with security as a foundation.
QQ99 retains your data only for as long as necessary. Data is kept while your account remains active. Even after account closure, certain data may be retained for a defined period to meet legal obligations.
Once the retention period expires, data is securely deleted or anonymized so that it can no longer be linked to any individual.
You have several important rights regarding your data with QQ99. These rights are free to exercise and straightforward to use.
To exercise any of these rights, email us at support@qq99.express or reach out via live chat. We typically respond within 7 business days.
QQ99 strictly prohibits anyone under the age of 18 from using the platform. If we have reason to believe that a minor is using an account, that account will be suspended immediately and all associated data will be deleted.
If a parent or guardian believes their child is using QQ99, please contact us immediately at support@qq99.express. We will take prompt action.
This policy may be updated due to changes in technology, law, or business operations. You will be notified of major changes via your registered mobile number or app notification. The date of the latest update will always appear at the top of this page.
You can reach us with any questions, requests, or complaints regarding the Privacy Policy. QQ99 has a dedicated privacy team ready to assist you.
You have full control over your personal information on QQ99
You can request to know what information QQ99 holds about you at any time.
You may correct inaccurate or outdated information — via Profile Settings or by contacting support.
You may request the deletion of specific data, except where retention is required by law.
You can object to your data being used for any specific purpose, including marketing.
You have the right to receive a copy of the data we hold about you in a machine-readable format.
In certain circumstances, you may request that the processing of your data be restricted or paused.
To exercise these rights support@qq99.express Email us or reach out via live chat.
Millions of Bangladeshis trust QQ99 because we respect their privacy. Join them — with complete peace of mind.
Common Questions About Using the Platform